TERMS AND CONDITIONS
Delivery Timelines
We are a made-to-order company. The estimated time of dispatch is mentioned in the product description on the product page. In the case of orders with multiple products, the dispatch timeline for the product with the "longest dispatch deadline" will apply, as we ship everything together. If the order value exceeds ₹1,00,000, we will review the order and provide an appropriate timeline.
Please note that all mentioned timelines are the dispatch timelines from our factory. Transportation of your product will be handled by third-party vendors like Bluedart, DTDC, SafeEx, or equivalent logistics companies. Hommeta will not be responsible for any delay caused by the logistics company.
Refund & Cancellation Policy
Refer to Refund Policy
Grievance Redressal Mechanism
Grievance Officer
In compliance with applicable laws, the following Grievance Officer has been appointed to address any complaints or concerns regarding the usage of the website, the content, or other issues related to our services:
Name: Amita Rathore
Designation: Grievance Officer
Email: Grievance@desspacio.com
Contact: +91 +91 73023445099
Details Required for Submission
The grievance must include:
Full Name of the complainant
Contact Information (email and phone number)
Detailed description of the grievance
Relevant supporting documents (if any)
Resolution Timeline
Upon receipt of a grievance, the Grievance Officer shall acknowledge the complaint within 2-5 business days.A thorough investigation will be conducted, and a resolution or response will be provided within 30 days from the date of acknowledgment.
Jurisdiction
In case of disputes arising from unresolved grievances, such disputes shall be subject to the exclusive jurisdiction of the courts at NEW DELHI
Disclaimer
Please note that actual product colors may vary from images shown. Differences in monitor or mobile display settings, individual perception of colors, and lighting conditions during photography can affect the appearance of the product.
For any questions or assistance, contact us at:
Email: sales@desspacio.com
Phone: +91 73023445099
Address: Hommeta by Despacio Global Design Private Limited,
1501 Nirmal Towers, Connaught Place, New Delhi, India, 110001